Report Abuse Policy

Report Abuse

At ParsaFood Global, we are committed to maintaining a professional, lawful, and trustworthy international B2B marketplace. We encourage all users to report suspected abuse, fraud, illegal activity, policy violations, or misuse of the platform. Timely reporting helps protect buyers, suppliers, business partners, and the integrity of our marketplace.

While ParsaFood Global reviews reports in good faith, we do not guarantee that every report will result in an investigation, enforcement action, or resolution. Commercial disputes between users may not constitute abuse and may instead be governed by applicable contracts or laws.

What Should Be Reported?

Users should report any activity they reasonably believe may violate our policies or applicable laws, including but not limited to:

Fraud and Scams

• Fake companies
• Fake supplier profiles
• Fake buyer accounts
• Identity theft
• Payment fraud
• Advance payment scams
• Fake invoices
• Forged documents
• Impersonation of legitimate businesses

Marketplace Abuse

• False product listings
• Misleading product descriptions
• Counterfeit products
• Misrepresentation of certifications
• Fake quality claims
• Fake shipping information
• False country of origin claims
• Manipulation of reviews or ratings

Intellectual Property Violations

• Trademark infringement
• Copyright infringement
• Unauthorized use of logos
• Counterfeit branded products
• Patent infringement where applicable

Illegal Activities

• Money laundering
• Sanctions violations
• Illegal imports or exports
• Bribery or corruption
• Terrorist financing
• Human trafficking
• Trade in prohibited goods
• Customs fraud

Cybersecurity Issues

• Phishing attempts
• Malware distribution
• Account hacking
• Unauthorized account access
• Fake emails
• Suspicious websites
• Credential theft

User Misconduct

• Harassment
• Threats
• Offensive communications
• Abuse of platform services
• Repeated policy violations
• Spam
• Unauthorized advertising
• Misuse of messaging systems

How to Submit a Report

Users may submit abuse reports through the appropriate reporting tools available on the platform or by contacting our compliance team.

Reports should include as much relevant information as possible, such as:

• User or company name
• Order or inquiry reference number (if applicable)
• Description of the incident
• Dates and times
• Supporting documents
• Screenshots
• Emails
• Contracts
• Payment confirmations
• Shipping documents
• Any other available evidence

Providing complete information helps facilitate a more effective review.

Confidentiality

ParsaFood Global will make reasonable efforts to handle abuse reports confidentially.

However, information may be disclosed where necessary to:

• Investigate reported activity
• Protect users
• Enforce platform policies
• Comply with legal obligations
• Cooperate with law enforcement or regulatory authorities
• Defend legal rights

Absolute confidentiality cannot be guaranteed where disclosure is required by law.

Investigation Process

Upon receiving a report, ParsaFood Global may, at its sole discretion:

• Review the submitted information
• Request additional documentation
• Contact the reporting party
• Contact the reported user
• Conduct internal compliance reviews
• Temporarily restrict platform access
• Suspend listings
• Remove content
• Suspend or terminate accounts
• Refer matters to competent authorities where appropriate

ParsaFood Global is not obligated to investigate every report or to disclose the outcome of any investigation.

False or Malicious Reports

Users must not knowingly submit:

• False reports
• Fraudulent allegations
• Misleading information
• Harassing complaints
• Reports intended to damage competitors
• Abusive or repetitive complaints without reasonable basis

Knowingly submitting false reports may result in:

• Removal of reporting privileges
• Account suspension
• Account termination
• Other actions permitted under applicable law

Emergency Situations

If a report involves:

• Immediate threats to life or safety
• Serious criminal activity
• Terrorism
• Human trafficking
• Child exploitation
• Violent crime

Users should immediately contact the appropriate local law enforcement or emergency authorities before or in addition to notifying ParsaFood Global.

ParsaFood Global is not an emergency response service.

Commercial Disputes

Not every disagreement constitutes abuse.

Examples of ordinary commercial disputes may include:

• Price disagreements
• Delivery delays
• Product quality claims
• Contract interpretation
• Payment timing
• Commercial negotiations

Such disputes are generally expected to be resolved directly between the contracting parties unless otherwise provided by law or by written agreement.

Cooperation with Authorities

Where legally required or reasonably necessary, ParsaFood Global may cooperate with:

• Law enforcement agencies
• Regulatory authorities
• Customs authorities
• Financial institutions
• Courts
• Government agencies
• Intellectual property rights holders

Such cooperation may include providing relevant information in accordance with applicable law.

User Responsibilities

Users are responsible for:

• Reporting suspected abuse in good faith
• Providing accurate information
• Cooperating with reasonable investigation requests
• Preserving relevant evidence
• Avoiding retaliation against other users
• Respecting applicable laws and contractual obligations

No Guarantee of Enforcement

Submitting a report does not guarantee that:

• An investigation will be initiated
• The reported account will be suspended
• Content will be removed
• Compensation will be awarded
• Legal action will be taken
• A dispute will be resolved in favor of either party

ParsaFood Global retains sole discretion regarding the handling of reported matters, subject to applicable law.

Limitation of Liability

To the fullest extent permitted by applicable law, ParsaFood Global shall not be liable for:

• Failure to detect abuse
• Delayed investigations
• Incomplete investigations
• User misconduct
• Third-party actions
• False reports
• Commercial losses
• Reputational damage
• Legal disputes between users
• Decisions made based on reported information

Users acknowledge that platform moderation involves reasonable judgment and cannot prevent or eliminate all forms of misuse.

Policy Updates

ParsaFood Global reserves the right to amend this Report Abuse Policy at any time to reflect changes in applicable laws, operational requirements, or marketplace practices. Continued use of the platform after updates are published constitutes acceptance of the revised policy.

Final Notice

Reporting abuse helps maintain a safer marketplace for all users. However, responsibility for business decisions, contractual relationships, and legal compliance remains with the parties involved in each transaction. ParsaFood Global acts as a marketplace operator and service provider, and while it may review reports and take appropriate action where warranted, it does not guarantee the prevention of abuse, the success of investigations, or the resolution of disputes between users.