Help Center

Welcome to the ParsaFood Global Help Center

Welcome to the ParsaFood Global Help Center — your central resource for answers, guidance, and support throughout your international trading journey.

Whether you are a buyer looking to source products, a supplier expanding into global markets, or a business using our digital and financial services, our Help Center provides the information you need to use the platform efficiently and securely.

Our goal is to make international trade simpler, safer, and more transparent by providing clear guidance and responsive support.

How Can We Help?

Marketplace Support

Get assistance with:

• Creating a buyer account
• Creating a supplier account
• Verifying your business
• Publishing products
• Finding suppliers
• Finding buyers
• Managing product listings
• RFQ (Request for Quotation)
• Product inquiries
• Company profiles
• Trade negotiations

Trading Services

Learn more about:

• Trading through ParsaFood Global as an intermediary
• Direct supplier purchases
• International sourcing
• Export services
• Import services
• Product inspections
• Logistics coordination
• Shipping support
• Customs assistance

Payments & Financial Services

Find answers regarding:

• International payments
• Payment terms
• Secure transactions
• Escrow & Trade Protection
• Payment confirmations
• Refund requests
• Payment methods
• Currency transfers

Supplier Support

Need help selling your products?

Find information about:

• Becoming a verified supplier
• Product approval process
• Product photography
• Catalog preparation
• Export documentation
• Receiving buyer inquiries
• Supplier dashboard
• Account management

Buyer Support

Need help purchasing products?

Learn about:

• Finding trusted suppliers
• Sending inquiries
• Negotiating with suppliers
• Requesting quotations
• Order management
• Shipment tracking
• Product inspections
• Trade protection

Digital Services Support

Support for our business services:

• Website Design
• SEO Services
• Digital Marketing
• Branding
• Product Photography
• Catalog Design

Frequently Asked Questions (FAQ)

How do I create an account?

Click Register, choose whether you are a Buyer or Supplier, complete your business information, and verify your email.

Can I buy directly from suppliers?

Yes.

Many suppliers accept direct negotiations and direct contracts with buyers.

Can ParsaFood Global act as the trading intermediary?

Yes.

If both parties request intermediary services, ParsaFood Global may coordinate the transaction, payment process, logistics, documentation, and communication according to a separate agreement.

Does ParsaFood Global manufacture products?

No.

ParsaFood Global is a global B2B marketplace and international trade service provider. Unless explicitly stated, products are offered by independent suppliers.

How do I contact a supplier?

Open the supplier profile or product page and submit an inquiry using the contact form or negotiation tools.

Can I request products that are not listed?

Yes.

Use the Buyer Request form to submit your sourcing requirements. Our sourcing team may help identify suitable suppliers.

How do I become a supplier?

Complete the Become a Supplier application and submit your company information. Our team will review your application before activating your supplier profile.

How are payments handled?

Payment methods depend on the type of transaction.

For intermediary transactions, payment terms are agreed separately between the parties and may include staged payments or trade protection services.

For direct supplier transactions, payment arrangements are made directly between the buyer and supplier.

Is my business information secure?

Yes.

We implement commercially reasonable technical and organizational measures to protect user information. However, no online system can guarantee absolute security.

How do I report suspicious activity?

Immediately use the Report a Problem or Report Abuse forms and provide as much detail as possible.

Support Categories

Our support team can assist with:

• Account Issues
• Login Problems
• Verification Requests
• Supplier Applications
• Buyer Requests
• Product Listings
• Payment Questions
• Trade Documentation
• Shipping Assistance
• Customs Questions
• Website Issues
• Technical Problems
• Digital Services
• Marketing Services
• International Payments
• Business Verification
• Complaints
• General Questions

Before Contacting Support

To help us resolve your request faster, please include:

• Your registered email address
• Company name
• Order or inquiry number (if applicable)
• Product name
• Supplier name (if applicable)
• A detailed description of your issue
• Screenshots or supporting documents when available

Response Times

Our typical response times are:

Important Notice

ParsaFood Global provides marketplace technology, international trade support, sourcing assistance, and related business services. Unless expressly stated in a separate written agreement, ParsaFood Global is not automatically a party to transactions between buyers and independent suppliers, and cannot guarantee product quality, delivery performance, regulatory compliance, or contractual performance by third parties. Users are responsible for conducting appropriate due diligence before entering into any commercial transaction.

Need More Help?

If you cannot find the answer you are looking for, please visit one of the following pages:

• Contact Support
• Live Chat
• Complaint Procedure
• Report a Problem
• Business Consultation

Our team is committed to helping businesses trade with confidence across global markets.